Type of Request

Requirements

Refund

1. Send from Self Service Portal Form or written request sent from registered email address

2. Send within grace period as per Terms & Conditions

3. Copy of Color Valid ID

4. Admin Fee

Type of Request

Requirements

Change of Email Address

1. Send from Self Service Portal Form or written request sent from registered email address

2. State Old Email address, New Email Address and Reason for changing the email on record

3. Copy of Valid ID

Name Correction

(Max 3 letters)

1. Send from Self Service Portal Form  or written request sent from registered email address

2. Valid ID Copy

Name Correction

(More than 3 letters)

1. Send from Self Service Portal Form or written request sent from registered email address

2. Valid ID Copy

3. Hand written letter with signature and date stating reason of change

4. Upline’s hand written ackowledgement letter with signature and date

5. Upline’s valid ID copy

Name Correction

(Marriage/Divorce)

1. Send from Self Service Portal Form or written request sent from registered email address

2. Old and New Valid ID Copy

3. Copy of Marriage Certificate/divorce certificate

Type of Request

Requirements

Change of Product

1. Send from Self Service Portal Form or written request sent from registered email address

2. Confirmation of desired product

3. Admin Fee

Description

 Amount

Administration fee – Refund

IDR 450.000 per transaction

Total refundable amount will be total product price before tax minus the admin fee

Tax amount is not refundable

Payment Provider Service Fee

5% per transaction (Refund Credit Card/Debit Card/Virtual Payment/Online Banking)

Product Change Fee

IDR 300.000 per item

Q Account Maintenance Fee

IDR 300.000 per month

IR Renewal Fee

IDR 150.000 per year

Extension of eVoucher

IDR 75.000 for each 5 points, up to the maximum charge of IDR 450.000

Maximum number of eVouchers that can be extended at one time is 250 points

**14 days extension will be granted

Telegraphics Transfer Bank Charge (except BRI)

IDR 6.500 per request deducted from TT amount