To update your correspondence address:
– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your Q Account pin code and Security question and Word
– Enter your new address then click on "Update"

No, you are not required to activate Know Your Customer (KYC) to update the information in the self-service function.

To update your shipping address:
– Click on "My Profile"
– Choose "Update email and address"
– Insert your Q Account pin code and Security Question and Word
– Enter your new shipping address then click on "Update"

Note: eStore will be linked based on the Shipping address country.

To update your valid ID number:
– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your Q Account pin code and Security Question and Word
– Enter your valid ID type and valid ID number, then click on "Update"

Go to "MY PROFILE" and click on "Personal Information"

To reset your password: For countries without security question and words.
– Login to your Virtual Office
– Click on "My Profile"
– Click on "Change Password"
– Enter the old password, the new password, re-enter the new password
– Click on Update

To retrieve your password:
– Go to Virtual office login page
– Click on “Forgot Password” enter your IR ID
– Check your registered email address
– Click on the link to reset your password and follow the steps

If you enter the wrong Q account pin code 3 times, your Q Account will be blocked.

You need to send a request via Contact Us and attach a copy of your valid ID with file size less than 2MB

To reset your security question and words:
– Login to your Virtual Office
– Click on "Tools" / "My Q Account"
– Click on "Reset Security Question".
– Enter the Q Account pin code and click on validate.
– An email will be sent to you with the verification code.
– Check your email and use the verification code number (*Verification code is only active for 10 minutes).
– Enter the reset code that is sent to your registered email address and click “Continue”
– Create your New Security Question and Words and click “Update”.

Note: Please create a New Security Question and Words as the previously used credentials will not be accepted by the System.

To change your expired pin code:
– Login to your Virtual Office
– Click on "Tools" / "My Q Account"
– Choose "Manage pin code"
– Insert your Security question and Word
– Enter your old pin code, new pin code, re-enter new pin code
– Then choose the renewal period and click on "Update"

You may send us a request via Virtual Office, please follow the below steps:
– Go to Contact Us click on Smart Hub
– Click on "Contact us", fill up your information
– State your concern
– Attach your valid ID less than 2MB
– Please enter the Captcha code
– Lastly, click on "Submit"

To correct your name:
– Login to your Virtual Office, click on Help Centre
– Then, click on "Contact us", fill up your information
– State your current name, correct name and reason for change
– Attach a copy of your valid ID with file size less than 2MB
– Enter the code shown
– Lastly, click on "Submit"

If your existing name requires more than 3 letters to change:
– Provide a handwritten letter with your signature and date stating the reason of change
– Attach a copy of your valid ID with file size less than 2MB
– Upline’s written ackowledgement letter with his signature and date
– Upline’s valid ID with file size less than 2MB

To update your name after marriage:
– Login to your Virtual Office, click on Help Centre
– Then, click on "Contact us", fill up your information
– Provide a clear copy of your old and new valid IDs
– Attach a copy of your Marriage Certificate/divorce certificate
– Enter the code shown
– Lastly, click on "Submit"

To update your email address:

– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your Q Account pin code, Security Question and Word
– Enter your email address, then click “Update”

You may send us a request via Help Centre by doing the following steps:

– Login to your Virtual Office, click on Help Centre.
– Click on “Contact us”, fill up your information
– State your old email address, new email address, and reason for changing the email on record
– Attach a copy of your valid ID with file sizes less than 2MB
– Enter the Captcha code
– Lastly, click “Submit”.